Our Customers
As a small business it’s probably even more difficult to objectively assess your own standards of service. A lot of lip-service is played to this sort of thing but, quality and service is genuinely important to us so we’ve used an online survey system to provide our customers with an anonymous way of telling us what they think.
We’ve been doing this periodically since January 2008 and here are some of the results (last survey conducted Jan 2012):-
Customer Satisfaction Surveys 2008 - 2012 |
| Survey Question | Respondants Answer/Selection |
| Would you use Road Pilots again? | 100% responded ‘Definitely’ |
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| If you were asked to recommend an Abnormal Load Escorter, would you recommend Road Pilots? | 100% responded ‘YES’ |
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| Overall, please tell us how satisfied you would you say you are with Road Pilots? | 100% responded ‘Very Satisfied’ |
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| Comparing with other Abnormal Load Escorters, do you find Road Pilots | 100% responded either ‘Much better’ or ‘About the Same’
(which means we’ve got some good quality competitors out there!) |
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| ...and from our 2009 survey:- |
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| Is there anything additional we could do that would help you to use us more than you currently do (optional)? | “Can't think of a single thing, sorry. This is a well-thought-out survey, I hope some of your other clients give you more informative feedback though - all I can think of to say is: you are right at the head of your game, the information that you provide eg: about negotiating the Severn Bridge is brilliant and you even managed it in Spanish by fiddling about with the translator thingy that I can't be bothered with - I was so impressed.”
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